Terms & Conditions

"Company" refers to Primex Global FZE, a company established under the laws of the United Arab Emirates, with its registered office at Free Zone Authority, Dubai. "Client" refers to any individual, company, or entity that engages the Company for services or purchases goods. "Services" refers to general trading, e-commerce development, software development, artificial intelligence solutions, IT hardware supply, and related consulting services. "Agreement" refers to the contract, purchase order, statement of work, or any other documented engagement between the Company and the Client.

Primex Global FZE provides enterprise-grade solutions in the following domains: • General Trading: sourcing, procurement, and supply of goods across international markets. • E-Commerce Development: design, development, and deployment of digital commerce platforms. • Software Development & AI Solutions: custom enterprise software, mobile applications, and artificial intelligence integrations. • Computer Hardware & IT Infrastructure: supply, configuration, and deployment of servers, networking equipment, and endpoint devices. The specific scope, deliverables, timelines, and fees for each engagement shall be defined in a written Agreement.

The Client agrees to: • Provide accurate, complete, and timely information necessary for service delivery. • Respond to requests for approvals, feedback, or documentation within the timeframes specified in the Agreement. • Ensure that all materials, data, and intellectual property provided to the Company do not infringe upon third-party rights. • Make payments in accordance with the agreed schedule and terms. • Designate a primary point of contact with appropriate decision-making authority. Failure to meet these obligations may result in delays, additional charges, or termination of the Agreement.

All intellectual property rights in pre-existing materials, proprietary frameworks, methodologies, and tools owned by the Company prior to engagement shall remain the exclusive property of the Company. Upon full payment, the Client is granted a non-exclusive, perpetual, royalty-free license to use the deliverables for their intended business purpose, unless otherwise specified in the Agreement. The Company retains the right to use general knowledge, skills, and experience gained during the engagement, provided that no confidential information of the Client is disclosed.

Both parties agree to maintain strict confidentiality with respect to all proprietary, technical, commercial, and financial information disclosed during the course of engagement. This obligation shall survive termination of the Agreement for a period of five (5) years, or indefinitely in the case of trade secrets. Neither party shall disclose confidential information to third parties without prior written consent, except as required by law or regulatory authority.

All fees and charges shall be specified in the Agreement. Unless otherwise stated: • Invoices are payable within thirty (30) calendar days of the invoice date. • Late payments may incur interest at the rate of 1.5% per month, or the maximum rate permitted by applicable law, whichever is lower. • The Company reserves the right to suspend services for accounts with overdue balances exceeding sixty (60) days. • All prices are quoted in United Arab Emirates Dirhams (AED) unless otherwise agreed in writing. • The Client is responsible for all applicable taxes, duties, and transfer fees.

To the fullest extent permitted by applicable law: • The Company's total aggregate liability arising out of or in connection with any Agreement shall not exceed the total amount paid by the Client under that Agreement in the twelve (12) months preceding the claim. • The Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, data, or business interruption, even if advised of the possibility of such damages. • The Company shall not be liable for delays or failures caused by events beyond its reasonable control, including but not limited to force majeure, acts of government, supply chain disruptions, or third-party failures.

Except as expressly set forth in a written Agreement, all services and products are provided "as is" without warranties of any kind, whether express, implied, statutory, or otherwise. The Company disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. Any warranties provided shall be limited to the terms and duration specified in the applicable Agreement or manufacturer's warranty documentation.

Either party may terminate the Agreement: • For convenience, upon ninety (90) days' prior written notice for ongoing services. • Immediately, upon written notice, if the other party materially breaches the Agreement and fails to cure such breach within thirty (30) days of written notice. • Immediately, if the other party becomes insolvent, files for bankruptcy, or ceases business operations. Upon termination, the Client shall pay all fees for services rendered and expenses incurred up to the termination date. All provisions that by their nature should survive termination shall remain in effect.

This Agreement shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute, controversy, or claim arising out of or relating to this Agreement shall first be attempted to be resolved through good-faith negotiation between senior executives of both parties. If negotiation fails, the dispute shall be finally resolved by arbitration in Dubai, UAE, under the rules of the Dubai International Arbitration Centre (DIAC). The arbitration shall be conducted in the English language, and the award shall be final and binding on both parties. Each party irrevocably waives any objection to the jurisdiction of the courts and arbitral tribunals of the UAE.

• Entire Agreement: These Terms, together with any written Agreement, constitute the entire agreement between the parties and supersede all prior discussions and understandings. • Severability: If any provision is held invalid or unenforceable, the remaining provisions shall continue in full force and effect. • Waiver: No waiver of any provision shall be effective unless in writing and signed by the waiving party. • Assignment: The Company may assign its rights and obligations to an affiliate or successor. The Client may not assign without prior written consent. • Notices: All notices shall be in writing and delivered to the addresses specified in the Agreement or via email with confirmation of receipt.